Charging for information under the scheme
We will not normally charge a fee to supply copies of information or advice, unless the request is for a priced publication or data set. However, we reserve the right to make a reasonable charge to cover the costs of transcription, photocopying, packaging and postage. In some cases, there will be separate charging arrangements for the supply of information for commercial use. We will inform you of any charges that might apply before processing your request.
Where the information you want is available in a priced publication, we will give you details of the publication and where you may buy it. If you are not satisfied with the reasons we give, you have the right to complain. You may also complain if you believe the charges we have made to supply information are unfair.